Skip to main content

Privacy Policy

Last updated: Aug/25/2025

At ihotweb, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Québec’s Law 25 (formerly Bill 64) and other applicable privacy laws.

1. Scope

This Privacy Policy applies to all visitors and users of our website and digital services, as well as to clients and partners who interact with ihotweb in Gatineau, Québec.

2. Collection of Personal Information

We collect personal information only when necessary to provide our services. Examples include:
  • Name, email address, and phone number (contact forms, newsletters, inquiries)
  • Business information (for service requests and contracts)
  • Billing and payment details (for transactions)
  • Website usage data (cookies, analytics, IP address)

3. Use of Personal Information

We use your personal information to:
  • Respond to inquiries and provide services
  • Manage client accounts and billing
  • Improve website performance and user experience
  • Send relevant updates, promotions, or newsletters (with consent)
  • Comply with legal obligations

4. Consent

By submitting personal information through our website, you consent to its collection, use, and disclosure as outlined in this policy.
  • You may withdraw your consent at any time by contacting us (see Section 10).
  • For marketing communications, you can unsubscribe using the link provided in emails.

5. Disclosure of Personal Information

We do not sell your information. We may share information with:
  • Trusted service providers (e.g., web hosting, analytics, email services) who must comply with privacy obligations.
  • Authorities if required by law, regulation, or court order.

6. Storage and Protection

  • Personal information is stored securely on Canadian or approved international servers.
  • Access is restricted to authorized employees and service providers.
  • We apply industry-standard safeguards (encryption, firewalls, access controls) to protect data against loss, theft, and unauthorized access.

7. Retention Period

Personal information is kept only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to:
  • Monitor traffic and performance
  • Improve user experience
  • Deliver targeted advertising (with consent)
Users may disable cookies in their browser settings, but some features may not function properly.

9. Your Rights Under Law 25

As a resident of Québec, you have the right to:
  • Access your personal information.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent to processing.
  • Request deletion of your personal information, subject to legal and contractual obligations.
  • Be informed of any automated decision-making involving your data.
To exercise these rights, contact our Privacy Officer (see Section 10).

10. Privacy Officer Contact

In compliance with Law 25, iHotWeb has appointed a Privacy Officer responsible for ensuring this policy is followed.

Privacy Officer

  • Name: Arturo Hernandez
  • Address : 25 Rue Saint-Hyacinthe, Hull, QC J8X 2T8
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: (613)614-0359
This Privacy Policy has been designed to comply with relevant privacy laws, including Law 25 in Quebec. By using our website and services, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described herein.